Keyphrases
Customer Satisfaction
84%
Service Failure
84%
Social Media
73%
Purchase Intention
71%
India
62%
Product Evaluation
59%
Behavioral Intention
52%
Smart Retail
47%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
45%
Moderating Role
45%
Perceived Risk
44%
Smart Technology
43%
Service Provider
42%
Sharing Economy
41%
Design Methodology
41%
Green Hotel
39%
Retail Industry
39%
Internet Banking
39%
Tactile Input
39%
Loyalty
39%
Relationship Quality
36%
Customer Response
34%
Word-of-mouth Intentions
33%
Frontline Employees
33%
Sustainable Consumption
33%
Negative Word-of-mouth
32%
Retailers
31%
Service Encounter
31%
Customer Engagement
30%
Message Appeal
29%
Message Source
29%
Brand Reputation
29%
Indian Context
29%
Customer Participation
29%
Perceived Justice
29%
Quality of Service
29%
Word-of-mouth Communication
29%
Travellers
29%
Customer Perception
28%
Scale Development
27%
Interaction Quality
26%
Customer Outcomes
25%
Mediating Role
25%
Value Creation
25%
Differential Effects
24%
Internet Technology
23%
Indian Retail
23%
Sustainability Communication
23%
Retail Banks
23%
Customer Acceptance
23%
Social Sciences
India
100%
Social Media
99%
Indians
97%
Service Provider
81%
Structural Equation Modeling
67%
Emotions
56%
Emerging Market
49%
Consumers
47%
Co-Creation
43%
Customer-Orientation
39%
Psychology
38%
Marketing Strategy
36%
Banks
33%
Empirical Research
30%
Willingness-to-Pay
29%
USA
29%
Perceived Risk
29%
Social Interaction
27%
China
27%
Self-Efficacy
26%
Firm Performance
26%
Sustainable Consumption
25%
Scale Development
25%
Electronic Word of Mouth
24%
Customer Loyalty
23%
Sales
23%
Response Behavior
22%
Online Discussion
19%
Social Control
19%
Forgiveness
19%
Business Relationship
19%
Group Discussion
19%
Retail Sector
19%
Focus Group
19%
Familiarity
19%
Comparative Analysis
19%
Social Norms
19%
Contextual Factor
19%
Environmental Information
19%
Developing Market
19%
Justice
19%
Cognitive State
19%
Internet-Of-Things
19%
Trade Show
19%
Socialization
19%
Social Networking Site
19%
Brand Equity
19%
Simultaneous Engineering
19%
Information Processing
19%
Emotion Regulation
19%