Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector

Usha Ramanathan, Nachiappan Subramanian, Wantao Yu, Rohini Vijaygopal

    Research output: Journal Publication › Article › peer-review

    24 Citations (Scopus)
    60 Downloads (Pure)

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    Social Sciences

    Engineering

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    Economics, Econometrics and Finance