In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?

Daniel Asante, Chunyong Tang, Michael Kwamega, Eric Adom Asante

Research output: Journal PublicationArticlepeer-review

19 Citations (Scopus)

Fingerprint

Dive into the research topics of 'In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?'. Together they form a unique fingerprint.

Social Sciences

Keyphrases