Real-time spoken affect classification and its application in call-centres

Keyphrases

• Speech Signal 100%
• Call Center 100%
• Affective Classification 100%
• Feature Extracting 50%
• Systems-based 50%
• Anger 50%
• Utterance 50%
• Neural Network 50%
• Success Rate 50%
• System Analysis 50%
• Text-dependent 50%
• Classification System 50%
• Acoustics 50%
• Affective State 50%
• Real-time Classification 50%

Computer Science

• Customer Inquiry 100%