Spillover Effects of Emotional Labor in Customer Service Encounters Toward Coworker Harming: A Resource Depletion Perspective

Hong Deng, Frank Walter, Catherine K. Lam, Helen H. Zhao

Research output: Journal PublicationArticlepeer-review

62 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Spillover Effects of Emotional Labor in Customer Service Encounters Toward Coworker Harming: A Resource Depletion Perspective'. Together they form a unique fingerprint.

Keyphrases

Psychology