TY - GEN
T1 - Impact of Service-Oriented architecture on service supply chains
AU - Nantaburom, Kamolchanok
AU - Chan, Hing Kai
AU - Chung, Sai Ho
AU - Chan, Felix T.S.
N1 - Copyright:
Copyright 2011 Elsevier B.V., All rights reserved.
PY - 2010
Y1 - 2010
N2 - Recent development of information technology enables supply chains to be spread across different countries. Among many options, Service-Oriented Architecture (SOA), which is often recognised as online applications, is a very popular concept particularly in service sectors such as financial service or hotel industry. This research alms to study the impact of SOA on the hotel supply chains. In order to determine the effects of SOA, appropriate performance indicators are required and are studied in this paper. A questionnaire survey is then employed to collect empirical data from selected hotels ranking from 2-star to 5-star, with and without implementation of SOA. Consequently, results indicate that the hotels with SOA can perform better than hotels without SOA in terms of various supply chain performance indicators. Justifications of the findings are discussed in the paper.
AB - Recent development of information technology enables supply chains to be spread across different countries. Among many options, Service-Oriented Architecture (SOA), which is often recognised as online applications, is a very popular concept particularly in service sectors such as financial service or hotel industry. This research alms to study the impact of SOA on the hotel supply chains. In order to determine the effects of SOA, appropriate performance indicators are required and are studied in this paper. A questionnaire survey is then employed to collect empirical data from selected hotels ranking from 2-star to 5-star, with and without implementation of SOA. Consequently, results indicate that the hotels with SOA can perform better than hotels without SOA in terms of various supply chain performance indicators. Justifications of the findings are discussed in the paper.
KW - Information system
KW - Integration
KW - SOA
KW - Service industry
KW - Serviceoriented architecture
KW - Supply chain management
UR - http://www.scopus.com/inward/record.url?scp=79551531368&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:79551531368
SN - 9789623676960
T3 - SCMIS 2010 - Proceedings of 2010 8th International Conference on Supply Chain Management and Information Systems: Logistics Systems and Engineering
BT - SCMIS 2010 - Proceedings of 2010 8th International Conference on Supply Chain Management and Information Systems
T2 - 2010 8th International Conference on Supply Chain Management and Information Systems: Logistics Systems and Engineering, SCMIS 2010
Y2 - 6 October 2010 through 8 October 2010
ER -