Virtual Team Collaboration: How the Empathy Tendency Influences User Experience?

Yifan Yang, Ying Jing, Xu Sun, Xiaotong Sun, Tongfeng Yang, Sheng Zhang, Qingchao Xia, Wei Yang, Qijun Li, Canjun Yang

Research output: Chapter in Book/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

The subjective experiences and satisfaction of using technology to collaborate remotely may differ due to the individual differences of personal characteristics. The present study aims to investigate the influence of empathy tendency on user experience. Twelve groups of three participants completed a decision-making task in the virtual environment. The results revealed a significant correlation between personal traits (i.e., empathy and the big five personalities), user experience (i.e., social presence), and satisfaction. The level of cognitive empathy has a positive effect on the feeling of social presence, social immersion, and outcome satisfaction in the virtual environment, while is not associated with media satisfaction. The findings of this study suggest that the cognitive ability of empathy, namely the ability to identify with and understand the views of others may increase one’s experience and satisfaction in remote collaboration. This study provides an empirical exploration of team interactions in virtual environments and advances user research by identifying the relationship between user’s traits (empathy), user experience, and satisfaction.

Original languageEnglish
Title of host publicationLearning and Collaboration Technologies. Novel Technological Environments - 9th International Conference, LCT 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings
EditorsPanayiotis Zaphiris, Andri Ioannou
PublisherSpringer Science and Business Media Deutschland GmbH
Pages301-312
Number of pages12
ISBN (Print)9783031056741
DOIs
Publication statusPublished - 2022
Event9th International Conference on Learning and Collaboration Technologies, LCT 2022 Held as Part of the 24th HCI International Conference, HCII 2022 - Virtual, Online
Duration: 26 Jun 20221 Jul 2022

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume13329 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference9th International Conference on Learning and Collaboration Technologies, LCT 2022 Held as Part of the 24th HCI International Conference, HCII 2022
CityVirtual, Online
Period26/06/221/07/22

Keywords

  • Empathy
  • Personality
  • User experience
  • User satisfaction

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science

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