I Can Forgive You, But I Can’t Forgive the Firm: An Examination of Service Failures in the Sharing Economy

Anshu Suri, Bo Huang, Sylvain Sénécal

Research output: Journal PublicationArticlepeer-review

44 Citations (Scopus)

Fingerprint

Dive into the research topics of 'I Can Forgive You, But I Can’t Forgive the Firm: An Examination of Service Failures in the Sharing Economy'. Together they form a unique fingerprint.

Keyphrases

Computer Science

Psychology