Enterprise social media and knowledge creation capability: a comparison between pre- and post-COVID-19 pandemic

Jing Dai, Dong Xu, Jinan Shao, Jia Jia Lim, Wuyue Shangguan

Research output: Journal PublicationArticlepeer-review

2 Citations (Scopus)

Abstract

Purpose: Drawing upon the theory of communication visibility, this research intends to investigate the direct effect of enterprise social media (ESM) usage on team members’ knowledge creation capability (KCC) and the mediating effects of psychological safety and team identification. In addition, it aims to untangle how the efficacy of ESM usage varies between pre- and post-COVID-19 periods. Design/methodology/approach: Using two-wave survey data from 240 members nested within 60 teams, this study utilizes a multilevel approach to test the proposed hypotheses. Findings: We discover that ESM usage enhances team members’ KCC. More importantly, the results show that psychological safety and team identification mediate the ESM–KCC linkage. Interestingly, we further find that the impacts of ESM usage on team members’ KCC, psychological safety, and team identification are stronger in the pre-COVID-19 period than those in the post-COVID-19 period. Originality/value: This research sheds light on the ESM literature by unraveling the mechanisms of psychological safety and team identification underlying the linkage between ESM usage and team members’ KCC. Moreover, it advances our understanding of the differential efficacy of ESM usage in pre- and post-COVID-19 periods.

Original languageEnglish
Pages (from-to)1413-1436
Number of pages24
JournalIndustrial Management and Data Systems
Volume124
Issue number4
DOIs
Publication statusPublished - 12 Apr 2024

Keywords

  • COVID-19 pandemic
  • Enterprise social media
  • Knowledge creation capability
  • Psychological safety
  • Team identification

ASJC Scopus subject areas

  • Management Information Systems
  • Industrial relations
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering

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